Created a fully fleshed out Journey Map for Progress UX and the Security Service Federal Credit Union.
3 week deadline
Quickly comprehend full spectrum of researce
Create beautiful object for easy consumption of a complex range of data
I worked on understanding and fleshing out the full journey map for the site structure and redesign for Progress UX.
I was brought in on this project after it was well under way with the intention of easing the load of the small UX team of 2 by conceptualizing and building out a full Journey Map of the main SSFCU members.
- Understanding and caring for member's every step is imperative to building brand loyalty.